Everything you need to know about your existing policy
Frequently Asked Questions
Welcome to our FAQs section. Here you will ﬁnd answers to the questions our customer services team are often asked – simply select the question you’re interested in to reveal the answer.
If you wish to make any changes to your account please call please call 0208 7227 072 and our friendly membership team will assist you.
If you are planning on moving home or have recently moved, then you can notify us of your new address by simply calling 02087 227 072 and, a member of our friendly customer services team will be happy to update your details for you.
It’s always a good idea to check your policy before an emergency arises. You never know when you might need to use it. Most policies will cover you for an emergency, but it’s always wise to check your policy details!