Cookies Policy
Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Page last updated: July 2022
WHO WE ARE
This website is operated by SES Home Services, which is a brand name of Sutton and East Surrey Water Services Limited, a company registered in England No: 2446416. The registered office address is 66-74 London Road, Redhill, Surrey, RH1 1LJ. The ultimate parent company is Sumisho Osaka Gas Water UK Limited.
OUR WEBSITE
This cookie policy only relates to your use of our website, www.seshomeservices.co.uk.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to eg make additional products and services available to you. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.
COOKIES
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org
CONSENT TO USE COOKIES AND CHANGING SETTINGS
We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested eg essential cookies to improve your user experience and ensure marketing is targeted to your needs and interests. For example to enable you to put items in your shopping basket and use our check-out process.
You can withdraw any consent to the use of cookies or manage any other cookie preferences by contacting us using the contact details above.
OUR USE OF COOKIES
The information below provides more information about the cookies we use and why:
the material may not be used for commercial purposes
the copies must retain any copyrights or other intellectual property notices contained in the original material
the products and technology or processes described in this website may be subject to other intellectual property rights reserved by SES Home Services or by other third parties (and no licence is granted in respect of those intellectual property rights)
images on this website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s)
THIRD PARTY ACCESS TO THE COOKIES
Most of our data we collect directly from you.
The only time we receive data from a third party is when work is referred to us from another company. The information we are given is minimal and only what is necessary to make contact with you; name and email address or phone number. In this situation, when we first have direct contact with you, we will ensure the information we have about you is correct and we will only use the data in relation to the work we are undertaking for you and on occasion under the lawful basis of legitimate interest as outlined above.
When we have a contract with you, on occasion we have to share some of your data with third parties in line with legal obligations such as for accounting and tax purposes. When doing this we will only share what is necessary.
We may use third party software on occasion when processing some of your data. The software companies that we use comply with GDPR. They are: Facebook, Active Campaign, PipeDrive, Panda Docs, Stripe and Google.
HOW TO TURN OFF ALL COOKIES AND CONSEQUENCES OF DOING SO
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.
HOW TO CONTACT US
If you have any questions about this cookie policy or the information we hold about you then please contact us. Please contact out Data Protection Officer, send an email to dataprotection@seshomeservices.co.uk
CHANGES TO THIS POLICY
This policy was published on 20th July 2022 and last updated on 20th July 2022. We may change this policy from time to time, when we do we will inform you via email.
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