Everything You Need To Know

We have made your life easier, so whether you want to manage your account, find policy-related documents, read legal T&Cs, or FAQs, it’s all on this page, saving you time, so you don’t have to search.

Let us look after your home, so you can look after your family.

Your Account

Everything you need to know about your account and managing it online.

Update my details

We are currently building our online account portal and it will be available soon. In the meantime, if you want to update your details you can speak to a member of our friendly customer services team by calling 02087 227 072.

Go paperless

We are currently building our online account portal and it will be available soon. In the meantime, if you want to go paperless and help us to reduce the amount of paper we use then please let us know by speaking to a member of our friendly customer services team on 02087 227 072.

Book an engineer

If you do not have a policy with us and would like to arrange for an engineer to come out and visit your property then please visit www.clik2fix.co.uk and you can do this in four simple steps. Alternatively if you are a policy customer then you can book an engineer by speaking to a member of our friendly customer services team by calling 02087 227 072.

Make a claim

We are currently building our online account portal and it will be available soon. In the meantime, if you want to make a claim then you can speak to a member of our friendly customer services team by calling 02087 227 072.

Upgrade my account

If you are thinking about changing the level of cover on your policy and would like to speak to a member of our team then you can speak to a member of our friendly customer services team by calling 02087 227 072.

Refer a friend

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Request a callback

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

View my service history

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Cancel my policy

We're sorry to hear that you are thinking of leaving us. Please call a member of our friendly customer services team on 02087 227 072 and they will be able to assist you.

Make a complaint

We're sorry to hear that we haven't met your expectations and you would like to make a complaint. Please click here to fill out our complaints form and a member of our team will look into this and get back to you as soon as possible.

Say something nice

We love to hear from our customers, especially when you have something good to tell us. Please click here to tell us more and make our day. Whilst you're here, we would love for you to share the good news on Google, Trustpilot and social media.

Pay my bill

If you want to pay your invoice then you can simply click the pay my invoice button at the top right hand side of the page and you will be taken to our secure online payment portal.

Pay my bill

If you want to pay your invoice then you can simply click the pay my invoice button at the top right hand side of the page and you will be taken to our secure online payment portal.

Manage my account online

We are currently in the process of updating our online account functionality and you will soon be able to manage your account online. In the meantime if you wish to discuss your account with a member of our friendly membership team then please call 02087 227 072.

Policy Documents

Everything you need to know about your policy with SES Home Services.

Full policy documentation

To view the full policy documentation, simply click the link below to go to the Policy Documents page

Click here to see Policy Documentation Page

Here you will find all documents associated with insurance policies issued by SES Home Services.

If you have any questions, please call our Membership team on 0208 722 7072.

Insurance Product Information Document

All our IPIDs can be found by clicking the link below

Click here to see Insurance Product Information Documents

To view the full IPID documentation, simply click the policy name to download a pdf.

Here you will find all documents associated with insurance policies issued by SES Home Services.

Terms of Business

Our Terms of Business can be found by clicking the link below

Click here to see Terms of Business

Here you will find all documents associated with insurance policies issued by SES Home Services.

Demands and Needs

Our Demands and Needs statement can be found by clicking the link below

Click here to see Demands and Needs

Here you will find all the documents associated with insurance policies issued by SES Home Services.

Refunds and returns

Please note we only offer a 30 day refund and returns policy. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your refund, we require a receipt or proof of purchase. Please do not send any installed products back to SES Home Services or the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). Any installed component not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. When the repair or installation is inspected, we will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@seshomeservices.co.uk.

Exchanges (if applicable). We only replace supplied components if they are defective or damaged. If you believe that there are quality defects with the repair or installation that we carried out, please call us on 0208 722 7072 to discuss with our team and we will send an engineer to inspect the issue of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Cancellations

You have the right to cancel any policy of insurance within 14 days of the date of issue or the date upon which the terms and conditions are received, whichever is the later, and you are entitled to the return of your premium provided you have made no claim under the policy.

If an Annual Service Inspection has taken place in this period, we reserve the right to make a charge for this service, before returning the balance of any premium paid. If you subsequently give notice in writing or by telephone to us to cancel this policy, such cancellation shall take effect on the date the notice is received or on the date specified in the notice, whichever is the later.

We reserve the right to deduct an appropriate amount to cover the insurance risk premium and any other expenses incurred and return any balance to you within30 days of you informing us.

Get a personalised quote

If you would like a personalised quote then please telephone 0208 722 7072 and speak to a member of our friendly customer services team who will be happy to help.

Get covered

If you would like to purchase a policy, so you have the reassurance that you're covered in case of a home emergency, then please call 0208 722 7072 and a member of our team will be happy to help you.

Legal Information

Everything you need to know about our T&Cs, policies, and legal obligations.

Accessibility

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Anti-slavery statement

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Complaints policy

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Cookies

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

COVID-19 declaration

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Disclaimer

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Gender pay

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Privacy policy

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Trademarks

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Website ownership

From leaky roofs to lost house keys, problems with pipes to DIY disasters, we will have a policy solution for you.

Our plumbing, drainage and household emergency cover provides 24/7/365 service from our dedicated team.

We also offer four levels of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.

Need Help?

We love hearing from you, but before you get in touch, why not check out our FAQs to see if your question has already been answered.

What People Say About SES Home Services

Why not see for yourself, click here formore Testimonials.

Bob The Builder
Hopeless DIY Enthusiast

SES is an excellent companywith whom to deal. Theycommunicate well, efficientand all staff helpful andcharming.

Bob The Builder
Hopeless DIY Enthusiast

SES is an excellent companywith whom to deal. Theycommunicate well, efficientand all staff helpful andcharming.

Bob The Builder
Hopeless DIY Enthusiast

SES is an excellent companywith whom to deal. Theycommunicate well, efficientand all staff helpful andcharming.

Bob The Builder
Hopeless DIY Enthusiast

SES is an excellent companywith whom to deal. Theycommunicate well, efficientand all staff helpful andcharming.

Bob The Builder
Hopeless DIY Enthusiast

SES is an excellent companywith whom to deal. Theycommunicate well, efficientand all staff helpful andcharming.

Frequently Asked Questions

Everything you need to know that our customer services team are frequently asked.

Are your engineers Gas Safe registered?

Yes, rest assured that all of our expert heating engineers are Gas Safe registered.

What is the definition of an emergency?

We know that heating and plumbing problems in your home are important to you. We want you to define what we mean when discussing an emergency.

This is anything that is causing damage to your property, any  central heating or hot water breakdowns and any issues that means you don’t have at least one working washing or bathing facility and toilet.

How do I manage someone else’s account?

If you need to manage an account on the behalf of someone else then please speak to a member of our friendly customer services team who will be able to talk you through how we can arrange this.

How do I notify you of a home move?

If you are planning on moving home or have recently moved, then you can notify us of your new address by simply calling 0208 722 7072 and a member of our friendly customer services team will be happy to update your details for you.

What are your office open hours?

Our phone lines are open 24/7 365 days a year to help when you are facing an emergency. Our standard office opening hours to speak to our colleagues about non-emergency related enquiries is 8am - 5pm.

What are your emergency contact details?

If you are facing an urgent home emergency, then please call 0208 722 7072 and speak to a member of our friendly customer services team who will be happy to help you.

How do I come off your mailing list?

If you have received an email from us and would like to be removed from our email mailing list, then please click unsubscribe at the bottom of the email.

If you would like to be removed from both our printed marketing and email marketing, then please call our friendly customer services team on 0208 722 7072 and they will be happy to update your preferences.

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Refer A Friend

When you signup for SES insuranceyou get access to these benefits - TBC

What People Say About SES Home Services

Why not see for yourself, click here formore Testimonials.

Bob The Builder
Hopeless DIY Enthusiast

SES is an excellent companywith whom to deal. Theycommunicate well, efficientand all staff helpful andcharming.

Bob The Builder
Hopeless DIY Enthusiast

SES is an excellent companywith whom to deal. Theycommunicate well, efficientand all staff helpful andcharming.

Bob The Builder
Hopeless DIY Enthusiast

SES is an excellent companywith whom to deal. Theycommunicate well, efficientand all staff helpful andcharming.

Bob The Builder
Hopeless DIY Enthusiast

SES is an excellent companywith whom to deal. Theycommunicate well, efficientand all staff helpful andcharming.

Bob The Builder
Hopeless DIY Enthusiast

SES is an excellent companywith whom to deal. Theycommunicate well, efficientand all staff helpful andcharming.