Everything You Need To Know About Your Existing Policy
We have made your life easier, so whether you want to manage your account, find policy-related documents, read legal T&Cs, or FAQs, it’s all on this page, saving you time, so you don’t have to search.
Let us look after your home, so you can look after your family.
Policy Documents
Everything you need to know about your policy with SES Home Services.
To view the full policy documentation, simply click the link below to go to the Policy Documents page
Click here to see Policy Documentation Page
Here you will find all documents associated with insurance policies issued by SES Home Services.
If you have any questions, please call our Membership team on 0208 722 7072.
All our IPIDs can be found by clicking the link below
Click here to see Insurance Product Information Documents
To view the full IPID documentation, simply click the policy name to download a pdf.
Here you will find all documents associated with insurance policies issued by SES Home Services.
Our Terms of Business can be found by clicking the link below
Click here to see Terms of Business
Here you will find all documents associated with insurance policies issued by SES Home Services.
Our Demands and Needs statement can be found by clicking the link below
Click here to see Demands and Needs
Here you will find all the documents associated with insurance policies issued by SES Home Services.
Please note we only offer a 30 day refund and returns policy. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your refund, we require a receipt or proof of purchase. Please do not send any installed products back to SES Home Services or the manufacturer.
There are certain situations where only partial refunds are granted (if applicable). Any installed component not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. When the repair or installation is inspected, we will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@seshomeservices.co.uk.
Exchanges (if applicable). We only replace supplied components if they are defective or damaged. If you believe that there are quality defects with the repair or installation that we carried out, please call us on 0208 722 7072 to discuss with our team and we will send an engineer to inspect the issue of gas boiler cover, incorporating an annual boiler service and system safety check – for total peace of mind. Explore our website and find the most appropriate level of cover for you.
You have the right to cancel any policy of insurance within 14 days of the date of issue or the date upon which the terms and conditions are received, whichever is the later, and you are entitled to the return of your premium provided you have made no claim under the policy.
If an Annual Service Inspection has taken place in this period, we reserve the right to make a charge for this service, before returning the balance of any premium paid. If you subsequently give notice in writing or by telephone to us to cancel this policy, such cancellation shall take effect on the date the notice is received or on the date specified in the notice, whichever is the later.
We reserve the right to deduct an appropriate amount to cover the insurance risk premium and any other expenses incurred and return any balance to you within30 days of you informing us.
If you would like a personalised quote then please telephone 0208 722 7072 and speak to a member of our friendly customer services team who will be happy to help.
If you would like to purchase a policy, so you have the reassurance that you're covered in case of a home emergency, then please call 0208 722 7072 and a member of our team will be happy to help you.
Need Help?
We love hearing from you, but before you get in touch, why not check out our FAQs to see if your question has already been answered.
Frequently Asked Questions
Everything you need to know that our customer services team are frequently asked.
Yes, rest assured that all of our expert heating engineers are Gas Safe registered.
We know that heating and plumbing problems in your home are important to you. We want you to define what we mean when discussing an emergency.
This is anything that is causing damage to your property, any central heating or hot water breakdowns and any issues that means you don’t have at least one working washing or bathing facility and toilet.
If you need to manage an account on the behalf of someone else then please speak to a member of our friendly customer services team who will be able to talk you through how we can arrange this.
If you are planning on moving home or have recently moved, then you can notify us of your new address by simply calling 0208 722 7072 and a member of our friendly customer services team will be happy to update your details for you.
Our phone lines are open 24/7 365 days a year to help when you are facing an emergency. Our standard office opening hours to speak to our colleagues about non-emergency related enquiries is 8am - 5pm.
If you are facing an urgent home emergency, then please call 0208 722 7072 and speak to a member of our friendly customer services team who will be happy to help you.
If you have received an email from us and would like to be removed from our email mailing list, then please click unsubscribe at the bottom of the email.
If you would like to be removed from both our printed marketing and email marketing, then please call our friendly customer services team on 0208 722 7072 and they will be happy to update your preferences.
