Need Help Now?
If you are facing an emergency and need help right now, then rest assured our Gas Safe registered expert heating engineers and plumbers and on hand to help. Get in touch today and we will get someone out to you as soon as possible.
We’re there when you need us.
We’re here to help
Get our expert engineers direct to your door at the click of a button.
What Is Classed As A Home Emergency?
We know that heating and plumbing problems in your home are important to you. We want to define what we mean when we talk about an emergency. This is anything that is causing damage to your property, any complete central heating or hot water breakdowns and any issues that mean you don’t have at least one working washing or bathing facility and toilet. If you are facing a home emergency then we will always aim to get an expert engineer to you as soon as possible on the same day.
Just so you know, even if your problem isn’t an emergency, we can still arrange for one of our expert engineers to visit your property at the earliest available appointment at a time that’s convenient for you.
Areas We Cover
From emergency plumbing in Sutton to unblocking drains in Redhill, boiler breakdowns in Brockham to new bathrooms in Banstead – we’re the affordable local experts. Speed and service are really important to us, that’s why we limit the area that we cover so we can be with you quickly in an emergency.
Kent, Sussex, Surrey and London.
Surrey
Guildford
Redhill
Woking
Croydon
Caterham
Purley
Whyteleafe
Kingston Upon Thames
Norbiton
Old Malden
Wandsworth
Sussex
Crawley
Eastbourne
Horsham
Kent
Gillingham
Maidstone
Sevenoaks
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Need Help?
We love hearing from you, but before you get in touch, why not check out our FAQs to see if your question has already been answered.
Our Engineers At Your Fingertips
In an emergency, we know how important it is to have expert engineers at your fingertips. That’s why we’ve introduced Clik 2 Fix so you can book an engineer to come and resolve your problem at the click of a button.
You can rest assured that we’re there when you need us.
Frequently Asked Questions
Welcome to our FAQs section. Here you will find answers to the questions our customer services team are often asked – simply select the question you’re interested in to reveal the answer.
This depends on if you hold a policy with us and the level of cover that you have taken out. To find out the full details of what is covered by your policy, click here.
If you don’t have a policy with us or the coverage level does not include a no call-out charge, then you will be charged £96 for the first hour our engineer is at your property. After this initial hour, any additional time will be calculated in 15 minutes increments.
If you don’t have a policy with us and are having a heating, plumbing, or drainage problem that needs fixing, then you can book a repair online by visiting www.clik2fix.co.uk
Alternatively, if you are a policyholder then please request a callback or book your appointment by phone, or in case of emergency, please call 02087 227 072.
A member of our friendly customer services team will be happy to book you an appointment with one of our expert engineers, who will visit your property and carry out the required repairs.
We know that heating and plumbing problems in your home are important to you. We want you to define what we mean when we talk about an emergency. This is anything that is causing damage to your property, any complete central heating or hot water breakdowns and any issues that means you don’t have at least one working washing or bathing facility and toilet.
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