Full Terms and Conditions

General terms and conditions of use of this website, if you would like a printed copy of our full terms and conditions select ‘File’ and then ‘Print’.

If you would like to read our Terms of Business, Demands and Needs document, key facts and policy documents for our plumbing, drainage and heating policies, please click here to download our policy documents.

Page last updated: April 2017

Please read carefully

Your use of this website is subject to these terms and by using the website you show your agreement to such terms. If you do not accept our terms, please do not use the website.

Cancellations

For any insurance product please refer to the policy documents, click here for information on changes to, and cancellation of, policies. For any one off service, repair or maintenance task, you have the right to cancel at any time and for any reason within a 14 day cancellation period commencing from the date of order or online purchase provided the customer has not specified the work required is an urgent repair or maintenance task that has already been carried out.

Applications for products and services

Prices, and details, of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard. The provision of details of products and services on this website are not, and should not be construed as, an offer to sell or buy such products or services by the relevant company. The company advertising the products or services concerned may accept or reject your offer at its sole discretion.

Commercial use

This website is for non-commercial, personal use only. The services contained on this website may be supplied on a commercial basis on payment to SES Home Services of its charges from time to time. Please contact us on 020 8722 7004 for further details. In the event that you use any of the services contained on this website for commercial use, SES Home Services shall be entitled to charge you at its rates from time to time in respect of such commercial use.

Copyright

The copyright in the material contained in this website belongs to SES Home Services or its licensed source. Any person may copy any part of this material, subject to the following conditions:

the material may not be used for commercial purposes
the copies must retain any copyrights or other intellectual property notices contained in the original material
the products and technology or processes described in this website may be subject to other intellectual property rights reserved by SES Home Services or by other third parties (and no licence is granted in respect of those intellectual property rights)
images on this website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s)

Changes to terms and records of agreements

We reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted. Any amendment to terms and conditions must be agreed in writing by us.

Disclaimers

While SES Home Services has taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to SES Home Services, or the products and services of the same (or to third party products and services), are provided on an ‘as is’ basis without any representation or endorsement being made, and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will SES Home Services be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

SES Home Services does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information.
SES Home Services does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude SES Home Services’ liability for death or personal injury resulting from SES Home Services’ negligence.

Headings

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

Intellectual property rights

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this website belong to SES Home Services or its licensed source. All rights of SES Home Services in such Intellectual Property Rights are hereby reserved.

Jurisdiction and law

Unless otherwise specified, the products and services described in this website are available only to UK residents within SES Home Services’ geographical service area. Call 0800 316 6858 to find out if your property is within this area. The information on this website is not directed at anyone other than residents within this geographical service area and applications from others will, unless otherwise stated, not be accepted. SES Home Services makes no representation that any product or service referred to on the website are appropriate for use, or available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.

These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

Links to other websites

Certain (hypertext) links may lead you to websites that are not under the control of SES Home Services. When you activate any of these links, you will leave the SES Home Services website and SES Home Services has no control over and will accept no responsibility or liability in respect of the material on any such other website. By allowing links with third party websites SES Home Services does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Phone calls and emails

Telephone calls using the telephone numbers provided on this website and email correspondence with SES Home Services at the email addresses accessible through, or discernible from, this website may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Ownership of website

This website belongs to SES Home Services, which is a  brand name of Sutton and East Surrey Water Services Limited,  a company registered in England No: 2446416. The registered office address is 66-74 London Road, Redhill, Surrey, RH1 1LJ. The ultimate parent company is Sumisho Osaka Gas Water UK Limited.

Product terms and conditions

If you apply for any product or service detailed on this website, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, product(s) and service(s) shall include, without limitation, any insurance or financial service. To download these terms and conditions please click here.

Trademarks

The images, logos and names on this website which identify SES Home Services and their products and services are proprietary marks of SES Home Services or the relevant third parties. Nothing contained in this website shall be deemed to confer on any person any licence or right on the part of SES Home Services or any third party with respect to any such image, logo or name.

Sutton & East Surrey Water Services Ltd t/a SES Home Services (referred to as SES Home Services) is an Appointed Representative of Jelf Insurance Brokers Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA) under Firm Registration Number 302751.

These policies are underwritten by DAS Legal Expenses Insurance Company Limited. DAS Legal Expenses Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and entered on the register under number 202106.For more information about the Financial Conduct Authority, please visit http://www.fca.org.uk.