Terms and Conditions of Sale

Refunds & Returns

Please note we only offer a 30 day refund and returns policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your refund, we require a receipt or proof of purchase. Please do not send any installed products back to SES Home Services or the manufacturer. There are certain situations where only partial refunds are granted (if applicable). Any installed component not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

When the repair or installation is inspected, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at query@seshomeservices.co.uk.

Exchanges (if applicable)
We only replace supplied components if they are defective or damaged. If you believe that there are quality defects with the repair or installation that we carried out, please call us on 0208 722 7002 to discuss with our team and we will send an engineer to inspect the issue.

Cancellations

For any insurance product please refer to the policy documents, below for information on changes to, and cancellation of, policies. For any one off service, repair or maintenance task, you have the right to cancel at any time and for any reason within a 14 day cancellation period commencing from the date of order or online purchase provided the customer has not specified the work required is an urgent repair or maintenance task that has already been carried out.

APPLICATIONS FOR PRODUCTS AND SERVICES
Prices, and details, of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard. The provision of details of products and services on this website are not, and should not be construed as, an offer to sell or buy such products or services by the relevant company. The company advertising the products or services concerned may accept or reject your offer at its sole discretion.

HOME EMERGENCY INSURANCE
If you are purchasing one of our Home Emergency Insurance products please also read our Terms of Business, Demands and Needs document and policy documents.

Key Documents

Click the links below to download the appropriate documentation for each of our insurance policies:

 

Heating | Budget

Click here to download documents relating to this heating home emergency product.

Click to download our Heating Policy Document ​​​​​​

Download

Click to download our Budget Heating - Insurance Product Information Document 

Download

 

Heating | Classic

Click here to download documents relating to this heating home emergency product

Click to download our Heating Policy Document 

Download

Click to download our Classic Heating - Insurance Product Information Document 

Download

 

Plumbing, Drainage, Household & Heating | Total

Click here to download documents relating to this plumbing, heating and drainage home emergency product.

Click to download our Heating Policy Document and Plumbing Policy Document

Download Heating Policy

Download Plumbing Policy

Click to download our Total - Insurance Product Information Document 

Download

 

Heating, Drainage, Household with Superior Plumbing | Total Plus

Click here to download documents relating to this plumbing, heating and drainage home emergency product.

Click to download our Heating Policy Document and Plumbing Policy Document

Download Heating Policy

Download Plumbing Policy

Click to download our Total Plus - Insurance Product Information Document 

Download

 

Plumbing & Drainage | Primary

Click here to download documents relating to this plumbing home emergency product.

Click to download our Plumbing Policy Document 

Download

Click to download our Primary Plumbing - Insurance Product Information Document 

Download

 

Plumbing, Drainage and Household | Standard

Click here to download documents relating to this plumbing home emergency product.

Click to download our Plumbing Policy Document 

Download

Click to download our Standard Plumbing - Insurance Product Information Document 

Download

 

Plumbing, Drainage and Household | Premier

Click here to download documents relating to this plumbing home emergency product.

Click to download our Plumbing Policy Document 

Download

Click to download our Premier Plumbing - Insurance Product Information Document 

Download

 

Kitchen Appliance Cover

Click to download our Kitchen Appliance Policy Document 

Download

Click to download our Appliance - Insurance Product Information Document 

Download

 

Electrical Emergency & Breakdown Cover

Click to download our Electrical Emergency & Breakdown Cover Policy Document 

Download

Click to download our Electrical - Insurance Product Information Document 

Download

 

Terms of Business Download

Demands and Needs for all insurance policies Download  

 

 

Budget Heating

Classic Heating

Total - Combined

Total Plus - Combined

Primary Plumbing

Standard Plumbing

Premier Plumbing

Kitchen Appliance

Electrical Breakdown

Full Policy Document

Download

Download

Download Heating

Download Plumbing

Download Heating

Download Plumbing

Download

Download

Download

Download

Download

Insurance Product Information Document (IPID)

Download

Download

Download

Download

Download

Download

Download

Download

Download

Terms of Business

Download

Download

Download

Download

Download

Download

Download

Download

Download

Demands and Needs

Download

Download

Download

Download

Download

Download

Download

Download

Download