From broken pipes to leaking toilets, troublesome taps to blocked drains, plumbing emergencies can be stressful.
There’s no call-out charge, no hassle, and no fuss – just a friendly, local emergency engineer ready to solve your problem.
Plumbing and drainage cover is insurance that covers a range of water-related problems and emergencies. Let’s say there are leaks and blockages to your water supply; we will send one of our trusted engineers to fix the issue.
Welcome to our FAQs section. Here you will find answers to the questions our customer services team are often asked – simply select the question you’re interested in to reveal the answer.
Depending on the type of cover you get restrictions will apply. If you unsure about what is restricted and what isn't then please give us a call so we can advise you.
This depends on if you hold a policy with us and the level of cover that you have taken out. To find out the full details of what is covered by your policy, click here.
If you don’t have a policy with us or the coverage level does not include a no call-out charge, then you will be charged £96 for the first hour our engineer is at your property. After this initial hour, any additional time will be calculated in 15 minutes increments.
The most common plumbing and drainage problems include dripping taps, blocked toilets, leaky pipes and low water pressure. If you are suffering from any of these please give us a call and we will send one of our expert engineers out, as soon as possible.
A blocked drain is the most common drainage problem, not only do we service this we service blocked toilets and general drainage issues depending on your cover.
Some home insurance policies offer some cover for accidental damage caused by water. It's important that you check the detail of your insurance. Some policies offer very comprehensive cover, while others cover very little and have a lot of exclusions. It is unlikely that leaking pipes and related wear and tear will be covered by standard home insurance.
When you sign up for insurance you get access to these benefits:
Cover for your pipes, drains, toilets and tanks.
Same day call-outs for plumbing & drainage emergencies.
Unlimited call-outs from our expert plumbers.
Choice of plumbing cover to suit your needs.
Include heating cover with our Total and Total Plus policies.
Get protected today with our comprehensive range of insurance cover for your home plumbing, drainage and heating. Let us look after your home, so you can look after your family, giving you the peace of mind that we’re there when you need us.
We love hearing from you, but before you get in touch, why not check out our FAQs to see if your question has already been answered.